KeySpanner — Privacy Policy

1. Introduction

KeySpanner respects the privacy of everyone who uses our mobile application and related services, which help customers coordinate auto repair support, insurance claim tracking, and workshop communication.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By downloading or using the App, you agree to the practices described here.

2. Information We Collect

We collect information you provide directly, along with some information generated by your use of the App:

  1. Account details: name, phone number, email address, and password.
  2. Vehicle details: make, model, registration number, and related documents you choose to upload.
  3. Claim and repair information: damage descriptions, photos/videos of the vehicle, repair status updates, insurance claim references, and workshop communication history.
  4. Location: your device location, used to connect you with nearby workshops and to track service/pickup requests, where you enable this permission.
  5. Device and usage data: device ID, app version, IP address, and general usage/log data that helps us maintain and improve the App.
  6. Communications: messages, calls, or support requests you send to us or to a workshop through the App.

We do not ask for or store sensitive financial documents such as PAN, income proof, or bank credentials — those categories don't apply to KeySpanner's services.

3. How We Use Your Information

We use the information above to:

  1. Connect you with workshops/technicians and coordinate repair and claim status;
  2. Send status updates, appointment reminders, and service-related notifications (SMS, email, or in-app);
  3. Improve the App's features and troubleshoot issues;
  4. Respond to your support requests and grievances;
  5. Comply with applicable law and protect against fraud or misuse of the Services.

We do not sell your personal information.

4. Sharing of Information

We may share your information only in the following circumstances:

  1. With workshops/technicians you engage through the App, so they can carry out the repair or claim process;
  2. With insurers, only where you have submitted a claim through the App and sharing is needed to process it;
  3. With service providers who support our infrastructure (e.g., cloud hosting, SMS/email delivery), under confidentiality obligations;
  4. When required by law, such as in response to a valid legal request from a government or regulatory authority;
  5. With your explicit consent, for any other purpose.

Any third party you interact with directly through the App (e.g., an insurer's own portal) is governed by that party's own privacy policy, and KeySpanner is not responsible for their practices.

5. Location Permissions

You may disable location access at any time through your device settings. Doing so may limit certain features, such as workshop discovery or pickup tracking.

6. Data Retention

We retain your information for as long as your account remains active or as needed to complete an ongoing repair/claim, and thereafter only as required to meet legal or record-keeping obligations. You may request deletion of your account and data at any time (see Section 9).

7. Data Security

We use reasonable technical and organizational safeguards — including encryption in transit, access controls, and secure hosting — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices

You can review and update your account and vehicle details within the App.

You can opt out of promotional SMS/email communications at any time; you will continue to receive essential service-related messages (e.g., repair status updates).

You can request a copy of, or the deletion of, your personal information by contacting us (Section 9).

9. Contact Us / Grievance Redressal

For questions, concerns, or requests regarding this Policy or your personal information, contact us at:

Email: info@keyspanner.com
Address: address

We aim to respond to all requests within a reasonable timeframe, and no later than 15 working days.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be notified via the App or by email before they take effect. Continued use of the App after changes take effect constitutes acceptance of the updated Policy.

KeySpanner — Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000, and does not require any physical or digital signature.

By downloading or using the App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the App.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the App.

2. Account Responsibility

You are responsible for keeping your login credentials confidential.

You are responsible for all activity that occurs under your account.

Notify us immediately at info@keyspanner.com if you suspect unauthorized use of your account.

3. Accuracy of Information

You agree to provide accurate and current information about yourself and your vehicle. We may suspend or terminate accounts found to contain false or misleading information.

4. Nature of Services

KeySpanner connects customers with our technician network and helps coordinate:

  1. Vehicle damage assessment and repair support;
  2. Insurance claim coordination and status tracking;
  3. Communication between you, the workshop, and (where applicable) your insurer.
  4. KeySpanner facilitates and coordinates these services; the actual repair work is carried out by workshops/technicians in our network, who are responsible for the quality and timeliness of the repair itself.

5. Communication Consent

By using the App, you agree that we may contact you via SMS, email, or phone regarding your service requests, claim status, and related updates. You may opt out of promotional (non-essential) communications at any time.

6. Acceptable Use

You agree to use the App only for lawful purposes and agree not to:

7. Third-Party Workshops, Technicians, and Insurers

Workshops, technicians, and insurers accessible through the App are independent third parties.

KeySpanner does not guarantee the availability, pricing, or outcome of any repair or claim, and is not liable for acts or omissions of third-party workshops, technicians, or insurers.

Any dispute regarding the quality of repair work should first be raised with the workshop directly, and you may contact KeySpanner support for assistance in coordination.

8. No Guarantee of Claim Outcome

KeySpanner assists with claim coordination and communication but does not control, and is not responsible for, an insurer's decision to approve, delay, or reject a claim.

9. Disclaimer of Warranty

The App and Services are provided "as is," without warranties of any kind, express or implied, including as to accuracy, availability, or fitness for a particular purpose.

10. Limitation of Liability

To the extent permitted by law, KeySpanner shall not be liable for any indirect, incidental, or consequential damages arising from your use of the App or the Services, including delays or issues arising from third-party workshops, technicians, or insurers.

11. Indemnity

You agree to indemnify KeySpanner against any claims, losses, or expenses arising from your breach of these Terms or violation of applicable law.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the App after changes take effect constitutes your acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

14. Contact Us

For questions about these Terms, contact us at:

Email: info@keyspanner.com